Client Service Manager

2 months ago

Toronto, Ontario, Canada Northbridge Financial Corporation Full time

About the Role

As a Client Service Manager - Specialty Lines at Northbridge Financial Corporation, you will play a critical role in ensuring that every interaction with our clients is a great experience. You will be responsible for managing all operational activities related to our fronting team, including establishing and maintaining excellent relationships with Managing General Agencies (MGAs), reinsurance brokers, and reinsurers.

Key Responsibilities

  • Provide coaching and mentoring to other Specialty Lines staff to ensure they have the necessary skills and knowledge to excel in their roles.
  • Manage client and reinsurer requests to resolve questions related to the fronting portfolio.
  • Apply best business practices towards compliance, internal control, and operational risk controls for fronting programs in accordance with regulatory standards and policies.

Requirements

  • 7+ years of experience in Commercial Underwriting (Property, Casualty, Fronting).
  • 3+ years of leadership experience.
  • Insurance accounting principle knowledge, including earning factors, reserves, Accounts Payable and Receivables.

About Us

We are Northbridge Financial Corporation, a leading commercial insurance provider in Canada. We are proud to work with Canada's most trusted commercial broker networks and are committed to creating solutions that help Canadian businesses have a safer and brighter future. We are a company of passionate people who put people first and are dedicated to understanding the needs of our customers.

What We Offer

  • Hybrid work arrangement allowing you to work from the office and at home 50/50.
  • Growth opportunities to develop your career by applying to permanent roles as they become available.
  • We prioritize your well-being with early leave days, wellness programs, rewards, and recognition programs.
  • We care about the community and support the causes you believe in with donation matching and team volunteer days.

Our Values

We are committed to creating an inclusive workplace for all. We welcome you and are dedicated to making a difference in the lives of our customers and employees.

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