Operations Customer Service Representative

2 months ago


Québec, Quebec, Canada Intelcom Full time

Delivering Exceptional Customer Experiences

At Intelcom, we're seeking a skilled Operations Customer Service Representative to join our team. As a key member of our delivery excellence team, you'll play a vital role in ensuring seamless customer experiences.

Key Responsibilities:

  • Provide exceptional customer service to drivers and customers, ensuring timely delivery of packages.
  • Work collaboratively with our logistics team to resolve delivery issues and optimize package flow.
  • Utilize data entry and report production skills to analyze and improve delivery performance.
  • Manage multiple priorities and situations with ease, ensuring a high level of customer satisfaction.

About Intelcom:

We're a leading last-mile carrier in the e-commerce sector, with a network of delivery centers across Canada. Our goal is to deliver innovative services and solutions that exceed customer expectations.

What We Offer:

A dynamic work environment, opportunities for growth and development, and a chance to be part of a team that's shaping the future of logistics and customer experience.



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