Hospitality Services Manager

2 weeks ago


Armstrong, Canada TB Food Services Inc DBA Tim Hortons Full time
Job Overview

We are seeking an experienced Hospitality Services Manager to join our team at TB Food Services Inc DBA Tim Hortons. In this role, you will be responsible for overseeing the daily operations of our food services, ensuring a high level of customer satisfaction and quality service.

Key Responsibilities:
  • Determining Operational Procedures: You will determine the type of services to be offered and implement operational procedures to ensure smooth day-to-day operations.
  • Performance Reviews: Conduct regular performance reviews to assess employee performance and provide feedback for improvement.
  • Health and Safety Regulations: Ensure that health and safety regulations are followed in the workplace, maintaining a safe and healthy environment for employees and customers alike.
  • Customer Service: Provide exceptional customer service, addressing complaints or concerns promptly and professionally.
  • Marketing Plans: Participate in marketing plans and implementation to promote our services and attract new customers.
  • Team Leadership: Lead and instruct individuals to achieve our goals and objectives.
Requirements:
  • Education: Secondary (high) school graduation certificate is required.
  • Experience: A minimum of 2 years of experience in a related field is necessary.
Work Conditions:
  • Fast-Paced Environment: Work in a fast-paced environment with multiple tasks and deadlines.
  • Attention to Detail: Maintain attention to detail in all aspects of your work, including financial management and customer service.
Personal Suitability:
  • Accurate: Be accurate in all aspects of your work, from record-keeping to customer interactions.
  • Client Focus: Demonstrate a client-focused approach, prioritizing customer satisfaction above all else.
  • Dependability: Show dependability in your work, meeting deadlines and commitments.
  • Flexibility: Demonstrate flexibility in your work schedule and responsibilities.
  • Organized: Remain organized in your work, managing multiple tasks and priorities effectively.
  • Reliability: Showcase reliability in your work, following through on commitments and delivering results.
  • Team Player: Work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment.
Benefits:
  • Estimated Salary: $60,000 - $80,000 per year, depending on experience.
  • Permanent Position: This is a permanent position with opportunities for growth and professional development.
  • 35 Hours per Week: Work 35 hours per week, providing a healthy work-life balance.
  • English Language: English language proficiency is required for communication and customer service purposes.


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