Strategic Operations Director
6 days ago
Mission Statement: We exist to share the love of Jesus Christ, meet human needs and be a transforming influence in our communities.
Vision Statement: We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.
We have four core values:
- Hope: We give hope through the power of the gospel of Jesus Christ.
- Service: We reach out to support others without discrimination.
- Dignity: We respect and value each other, recognizing everyone's worth.
- Stewardship: We responsibly manage the resources entrusted to us.
The Strategic Operations Director will provide leadership by directing all business and program-related matters for large ministry units, including finance, property, legal, government funding, information technology, and employee relations. They will participate in strategic planning, direct and oversee the annual budgeting process, and ensure compliance with applicable legislation.
- Key Responsibilities:
- Participate in strategic planning for the ministry unit, securing necessary approvals from the DMMC.
- Direct and oversee the annual budgeting process for the ministry unit.
- Direct and oversee family services and thrift store operations in Dawson Creek.
- Facilitate implementation of Territorial standards and best practices, reflecting the economic, service, and business environment.
- Ensure all property is inspected and maintained in compliance with applicable legislation.
- Oversee or directly manage effective employee/labour relations practices.
- Determine how client care is delivered, anticipating new services/programs, and strive for continuous improvement.
- Participate in union negotiations as the senior local manager.
- Initiate, maintain, and promote positive working relationships/partnerships and communications with funders and community stakeholders.
- Analyze statistical and financial reports for strategic planning and reporting to the DMMC.
- Ensure a spiritual dynamic to all programming.
- Serve actively as the lead member of the management team for the Gateway of Hope and oversee the management team function and meeting schedules.
- Give oversight to all community ministries programs, ensuring ministry objectives are consistently accomplished.
- Develop strategies and recommendations for staff and volunteer development, handling recruitment, orientation, performance management, and terminations.
- Develop, recommend, implement, and enforce policies and procedures for Community Ministries programs.
- Evaluate the coordination of annual fundraising efforts (Red Shield Appeal, Christmas Kettle Campaign, and Thrift Store).
- Provide visibility for The Salvation Army within the community through service club participation, media relations, public relations, etc.
- May be directly responsible for chaplaincy service.
- Monitor and ensure consistency in case management systems and practices.
- Establish and maintain a Community Council, recruiting members, setting agendas, taking minutes, and following up on actions arising from meetings.
- May provide direct client care and/or intake services as needed.
The incumbent is responsible for:
- Hiring, orientating, training, evaluating, recognizing, disciplining, and terminating employees in concert with Territorial standards.
- Submits and acts on incident reports; deals with complaints.
- Directly supervises 7-8 full-time employees, part-time employees, and/or volunteers.
- Processes timesheets for direct reports.
The ideal candidate should have:
- A completed undergraduate university degree, preferably B.A., B.Sc., or B.Sc.N.
- A diploma/certificate in Human Relations or Human Sciences in addition to a bachelor's degree (considered as a strong asset).
- A minimum of five years of prior related experience, including supervisory and budget management experience in a not-for-profit social services environment.
The successful candidate should possess:
- Attention to detail, problem-solving, and analytical skills.
- Attentive listening, empathy to staff, clients, and volunteers.
- Strong skills in MSOffice 365 (Excel, TEAMS, Word, PPT).
- Proficiency in strategic planning, program development, and evaluation.
- Successful track record of funding application/negotiation, program administration financial development.
- Operational and service management skills to deliver quality care and service.
- Excellent communication skills (verbal/written) to relate easily to a diverse team of staff and clients.
- Managerial leadership skills to lead effective change management, organizational development, and staff engagement.
- Sound management skills including setting direction, managing performance, assessing capability.
This role offers a competitive salary range of $78,446 to $117,667, based on market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
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