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Senior ECU Issues Coordinator

2 months ago

Edmonton, Alberta, Canada Government of Alberta Full time

Role Overview

The Government of Alberta is seeking a highly skilled and experienced ECU Issues Coordinator to join our team. As a key member of our organization, you will play a critical role in ensuring the effective management of ECU issues.

Key Responsibilities

  • Oversee the incoming requests/assignments to the ECU shared mailbox account, prioritizing high-priority items and alerting the manager as needed.
  • Confirm and determine the correct action for incoming requests, ensuring timely responses to priority and time-sensitive requests.
  • Work with Minister's and Deputy Minister's offices, and divisional ARTS leads on extensions or other changes to action requests.
  • Respond to inquiries from department colleagues on extension requests, ensuring Minister and Deputy Minister receive the necessary information on time.
  • Liaise with divisional issues managers to maintain mechanisms of information sharing and collaboration.
  • Meet with department officials to discuss specific issues and help them prepare strategies to respond to and manage common issues.
  • Work with writers/editors and the manager to determine proper redirects or input requests from other departments.
  • Lead or participate in ministry or cross-ministry meetings and committees as needed.
  • Report any concerns from Minister's office, Deputy Minister's office, or divisions to the manager.

Special Projects

  • Document process improvements.
  • Prepare training materials.
  • Maintain department style guide.