Customer Service Representative

4 weeks ago


Edmonton, Alberta, Canada SinglePoint Group International Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Assist and market products and services to new and existing customers
  • Assist with customer-related payment solutions and account discrepancies
  • Document customer accounts accurately
  • Respect and uphold privacy and protection of customer information
  • Meet and exceed individual targets and performance expectations
Requirements
  • Bilingual Spanish is an asset
  • Ability to work independently and within a team and maintain accuracy
  • Ability to work flexible shifts
  • Strong organizational and active listening skills to determine the appropriate course of action
  • Strong attention to detail with excellent written and verbal communication skills
  • Proficient computer skills
  • Experience in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
What We Offer
  • Hourly rate of $15.00 plus 4% vacation pay
  • Opportunity to work with a dynamic and growing company
  • Professional development and training opportunities
How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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