Fitness Attendant

4 weeks ago


Blue River, Canada Mike Wiegele Helicopter Skiing Full time

About the Job:

Mike Wiegele Helicopter Skiing is seeking a highly motivated and experienced Fitness Attendant to join our team. As a Fitness Attendant, you will be responsible for maintaining the functions and activities of the massage department, including cleaning and appearance of the massage area, whirlpool/sauna areas, and common areas. You will also be responsible for organizing and confirming massage requests and reservations, as well as communicating with the Lodge and other departments.

Key Responsibilities:

  • Maintain the cleanliness and appearance of the massage area, whirlpool/sauna areas, and common areas.
  • Organize and confirm massage requests and reservations.
  • Communicate with the Lodge and other departments.
  • Set an example for massage staff to follow specific procedures introduced by senior management and in the employee manual.
  • Assist and encourage staff to keep massage facilities, gym, and equipment secure, clean, maintained, and organized.
  • Immediately correct any violations of company policy by an employee.
  • Maintain good working relationships with all departments, especially front desk/reservations department.
  • Maintain a proper and exemplary image on and off duty and represent MWHS with integrity.
  • Maximize relationships with guests and contacts.
  • Implement departmental policies and procedures to ensure that all services to guests meet the highest standards of the hospitality industry and to ensure efficient and cost-effective operation.
  • Crisis Management: ensure no unauthorized communication with the media.
  • Emergency Response: participate in emergency planning, emergency simulations, and possible real-life emergencies as part of the emergency response and base rescue plans.
  • Participate in Occupational Health & Safety and comply with all provincial and federal regulations.
  • Able to lead a 30-minute stretch class.

Requirements:

  • 1 to 2 years' experience in the hospitality industry specifically with guest service orientation, sales, and reservations experience.
  • Must be a Certified yoga instructor.
  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
  • Good working knowledge of massage therapy.
  • Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Able to respond quickly in a dynamic and changing environment. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to build and maintain lasting relationships with corporate departments, business partners, and guests.
  • Professional email and telephone communications.
  • General administration experience.
  • High level of proficiency with resort booking software, guest relationship management software, and Microsoft Excel.
  • Ski industry knowledge preferred.
  • Dynamic and energetic personality. Attributes include personal integrity, self-motivation, and a persuasive and positive personal image.
  • Willing to work a flexible schedule coinciding with work volumes.
  • Must have a strong knowledge of written and spoken English.
  • Knowledge of a second language (preferably German): spoken & written is an asset.

Compensation:

$21.00 per hour, plus auto gratuities, season completion bonus $1 per hour

Equal Opportunity:

Mike Wiegele Helicopter Skiing is committed to providing equal treatment with respect to employment according to the prohibited grounds of discrimination as established under human rights legislation. Mike Wiegele Helicopter Skiing ensures that all employees have meaningful employment that is ethical, fair, and free from discrimination or harassment. This commitment extends to the hiring process and throughout the course of employment.


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