Client Service Associate

4 weeks ago


Montreal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

This is an exciting opportunity to join our team as a Client Service Associate, providing dedicated sales and service support to TD Wealth Financial Planners. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Respond to client and planner inquiries, providing options and solutions while adhering to policies and processes.
  • Conduct transactions and activities that require expert knowledge, managing moderate to high-risk tasks with precision.
  • Assist in the timely and accurate completion of new account openings, account and cash transfers, and other administrative documents and transactional requests.
  • Provide sales support by identifying net asset growth and revenue opportunities, and contacting prospective clients.
  • Gather and analyze data to identify and solve complex problems, escalating as required.
  • Build a positive experience at every interaction, continually seeking ways to improve sales and service.
  • Participate fully as a member of the team, supporting a positive and service-oriented work environment.

Requirements:

  • Advanced level of communication in French and English.
  • University/college diploma and/or minimum 2 years of industry experience.
  • Canadian Securities Course (CSC).
  • Completion of Conduct and Practices Handbook (CPH) course within 6 months of hire date.
  • Advanced knowledge of business, operations, and regulatory environment.
  • Specialized expertise in performing diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions.
  • Strong communication skills with ability to work collaboratively and independently, provide assistance, and build relationships.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, with a commitment to delivering legendary customer experiences. We're dedicated to enriching the lives of our customers, communities, and colleagues, and we're looking for talented individuals like you to join our team.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts.

Colleague Development:

We're committed to helping our colleagues succeed and grow within the organization. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to help you unlock future opportunities.

Interview Process:

We'll reach out to candidates of interest to schedule an interview, and we'll do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

We're committed to providing a barrier-free interview process. Please let us know if you require any accommodations to help us remove barriers so that you can participate throughout the interview process.

Language Requirement:

This position requires proficiency in a language other than French to support or deal with employees who require services and support in a language other than French.



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