Financial Services Client Success Associate
4 weeks ago
BCA Research is a leading provider of global investment research, delivering high-quality analysis and forecasts to clients worldwide.
This role requires fluency in English and a strong understanding of global macro-economics, strategy, and investment.
The ideal candidate will have excellent customer-service skills, a positive attitude, and a desire to meet high standards set by management.
Responsibilities include:
- Maintaining and updating client information using our CRM system Salesforce.
- Connecting with new clients/prospects to ensure they can navigate our websites and access our products.
- Helping manage and track the distribution of BCA strategist resources across different territories.
- Working with account managers to monitor service levels for each client.
- Ensuring clients receive adequate service and interaction based on firm commercial policy.
- Liaising with the Marketing team for local events.
- Helping maintain standardized reporting and clients' usage statistics.
- Partnering with sales and finance for outstanding contracts.
- Participating in internal projects, such as testing new features and websites.
Requirements:
- Education: Undergraduate degree, ideally in finance or economics.
- Skills and knowledge: Excellent spoken and written English, customer-service orientation, and a strong understanding of global macro-economics, strategy, and investment.
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