Financial Services Client Success Associate

4 weeks ago


Montreal, Quebec, Canada California Times Full time
Client Success Associate, Financial Services

BCA Research is a leading provider of global investment research, delivering high-quality analysis and forecasts to clients worldwide.

This role requires fluency in English and a strong understanding of global macro-economics, strategy, and investment.

The ideal candidate will have excellent customer-service skills, a positive attitude, and a desire to meet high standards set by management.

Responsibilities include:

  • Maintaining and updating client information using our CRM system Salesforce.
  • Connecting with new clients/prospects to ensure they can navigate our websites and access our products.
  • Helping manage and track the distribution of BCA strategist resources across different territories.
  • Working with account managers to monitor service levels for each client.
  • Ensuring clients receive adequate service and interaction based on firm commercial policy.
  • Liaising with the Marketing team for local events.
  • Helping maintain standardized reporting and clients' usage statistics.
  • Partnering with sales and finance for outstanding contracts.
  • Participating in internal projects, such as testing new features and websites.

Requirements:

  • Education: Undergraduate degree, ideally in finance or economics.
  • Skills and knowledge: Excellent spoken and written English, customer-service orientation, and a strong understanding of global macro-economics, strategy, and investment.


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