Restaurant Operations Manager
4 weeks ago
Job Title: Restaurant Operations Manager
Job Summary: We are seeking a highly skilled Restaurant Operations Manager to join our team at Western Restaurant Franchises Inc. O/A A & W Restaurant. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities:
- Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
- Monitor revenues and labour costs to ensure profitability and make data-driven decisions to optimize performance.
- Supervise staff to ensure they are meeting performance expectations and provide coaching and training as needed.
- Plan and organize daily operations, including menu planning, inventory management, and scheduling.
- Recruit, train, and develop staff to ensure a high-performing team.
- Set staff work schedules and ensure adequate staffing levels to meet customer demand.
- Balance cash and complete balance sheets, cash reports, and related forms to ensure accurate financial records.
- Conduct performance reviews to evaluate staff performance and provide feedback for improvement.
- Cost products and services to ensure profitability and make recommendations for cost savings.
- Organize and maintain inventory to ensure adequate stock levels and minimize waste.
- Ensure health and safety regulations are followed to maintain a safe working environment.
- Participate in marketing plans and implementation to drive sales growth and increase customer engagement.
- Lead and instruct individuals to achieve team goals and objectives.
- Address customer complaints or concerns in a professional and courteous manner.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Plan, organize, direct, control, and evaluate daily operations to achieve business objectives.
Requirements:
- 2 years to less than 3 years of experience in a restaurant management role.
- College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Physical demands include standing for extended periods, handling heavy loads, and working in a physically demanding environment.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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