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Veterinary Assistant

2 months ago

Ottawa, Ontario, Canada VCA Full time
Key Responsibilities

As a Veterinary Assistant, you will be responsible for ensuring the efficient and effective daily operation of the hospital. Your primary responsibility is to create a warm and welcoming environment for our clients and their pets.

Key Attributes
  • Assist veterinary staff with various tasks and treatments
  • Create a positive, low-stress atmosphere for our clients and patients
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
  • Compassion and nurturing attitude
  • Ability to remain calm in stressful situations and to adapt to changing situations
  • Efficient in carrying out assignments independently
  • Takes initiative to complete tasks throughout the day
Additional Responsibilities

You will also be responsible for:

  • Answering a multiline phone system and tracking and booking appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Responding and managing email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
What VCA Offers

We offer a caring culture of Wellness and Appreciation, Competitive wages and benefits, Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process), Annual uniform allowance, Exceptional career development: there is room to grow here, Referral Bonus Rewards, Opportunities to give back to your community through VCA initiatives, Generous personal pet care discounts, And extra perks like shopping discounts and cool wellness apps