Hotel Operations Manager

5 days ago


Nisku, Alberta, Canada Coast Nisku Inn & Conference Centre Full time
Hotel Operations Manager

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Coast Nisku Inn & Conference Centre. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities:
  • Develop and Implement Policies and Procedures: Create and implement policies and procedures to ensure that our hotel operates in accordance with our high standards.
  • Recruit and Hire Staff: Recruit, hire, and train staff to ensure that we have the right people in the right roles.
  • Supervise Staff: Supervise and manage our front desk staff to ensure that they are providing excellent service to our guests.
  • Perform Front Desk Duties: Perform front desk duties, including checking in and out guests, handling guest complaints, and responding to guest inquiries.
  • Prepare Budgets and Monitor Revenues and Expenses: Prepare budgets and monitor revenues and expenses to ensure that our hotel is operating within our financial targets.
  • Prepare Marketing Plans: Develop and implement marketing plans to attract new guests and increase revenue.
  • Address Customer Complaints: Respond to and resolve customer complaints in a timely and professional manner.
  • Establish Work Schedules: Establish work schedules for our front desk staff to ensure that we have adequate coverage at all times.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 2 years to less than 3 years of experience in a hotel operations role.
  • Computer and Technology Knowledge: Proficient in MS Word and MS Excel.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment and work under pressure.
  • Financial Benefits: Bonus and permanent employment.
  • Language: English.
  • Hours of Work: 32 to 35 hours per week.


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