Customer Experience Manager

2 weeks ago


Vernon, Canada Shoppers Drug Mart Pharmaprix Full time

As a key member of our retail team, you will play a vital role in ensuring that our store meets the highest standards of customer service, product knowledge, and store appearance. Your primary responsibility will be to assist the Front Store Manager in managing the day-to-day operations of the store, including supervising sales staff, managing inventory, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Assist the Front Store Manager in developing and implementing sales strategies to drive customer traffic and increase sales revenue.
  • Supervise and train sales staff to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Manage inventory levels, including ordering and receiving products, to ensure that the store is well-stocked and that inventory levels are optimized.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and backroom.
  • Assist the Front Store Manager in managing the store's budget, including monitoring expenses and making recommendations for cost savings.

Requirements:

  • Previous retail management experience.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills.

Why work in a Shoppers Drug Mart store?

  • Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand.
  • Benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy.
  • Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community.

Salary: $19.50-$24.00 per hour.



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