Member Experience Manager

2 weeks ago

Vernon, Canada Predator Ridge Full time

**Member Experience Manager**
**Seasonal FT**

**_Secure your employment now and start in April
- **

**CHOOSE TEAM PRED SO WORK DOESN’T GET IN THE WAY OF YOUR SUMMER FUN**
**Work. Golf. Beach. Repeat.**

Predator Ridge Resort is celebrating our 33rd year and we employ 400 team members seasonally. We provide a
safe, harassment free work environment where the culture and happiness of our team is a priority.

**WHAT TO EXPECT**:
Reporting to the Director of Golf, we are seeking an energetic, service-driven, passionate individual to lead our
and Member Services area as well as design, delegate and implement memorable membership events. Predator
a positive impact on our guests as well as with our team.
- Lead, manage, hold our Member Services Team accountable for the overall member services experience.
- Be an Integral member of our Golf Operations Management Team.
- Plan, implement and work with our golf operations team on our Member Leagues
- Plan implement and work with our golf operations team on our Member Events
- Design, implement as well as coordinate with our Marketing team on timely Member communications.
- Oversee as well as collaborate with our Operations Manager and Director of Golf on the efficiency of our
- Member Tee Sheet Experience.- Is a visible participant in all Member Leagues/Events.
- Promotes amenities, activities and facilities and directs guests.
- Greets members/guests in a prompt, professional and friendly manner.
- Manages ‘day of’ bookings, cancellations, changes, and special requests.
- Answers golf related phone calls and efficiently responds to requests.
- Acts as first-line trouble shooter and promptly follows up on feedback.
- Actively participates in Predator Ridge events when required.
- Ensures that member group golf carts are appropriately staged and ready on time.
- Supports the Golf Shop as necessary.
- Coordinates golf lessons and packages.
- Assists with other duties as may be required.

**THE PERKS:
- FREE Golf, FREE Pickleball & Tennis, FREE use of Fitness Centre.
- Discounts at all F&B Outlets and at both Retail Shops.
- Friends and family discounts on Golf, Food, Tennis, Lodging and more
- Flexible hours and cross training available.
- Monthly Team lunches.
- Year end Golf Tournament.
- Uniform provided.
- OFA Level 1 Certification optional.
- Seasonal benefits after 2 years at FT status.

**SUCCESSFUL CANDIDATE MUST HAVE:
- Acknowledge the presence of choice in every moment and take responsibility for your life.
- Communicate with honesty and kindness and create a space for others to do the same.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka don’t take yourself too seriously.

**WE ARE LOOKING FOR:
- Knowledge of the game of golf.
- Physical ability to perform tasks that may require prolonged standing and lift heavy objects.
- Experience with MS Office suite.
- Ability to manage numerous tasks with a variety of different personalities while working towards
- solutions and an amazing guest experience.- Available for a variety of shifts including weekends and early mornings.
- WHMIS.

**COMPENSATION:
- $26 per hour

**CONNECT WITH US:
**INCLUSIVITY**:
Predator Ridge Resort is an equal opportunity employer that is committed to diversity and inclusion in the
workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual
orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as
outlined by federal, provincial, or local laws.
This policy applies to all employment practices within our organization. Predator Ridge Resort makes hiring
decisions based solely on qualifications, merit, and business needs at the time.

This job description indicates the general nature, essential duties, and responsibilities of this position. It does not contain a
comprehensive inventory of all responsibilities and qualifications.

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