Customer Solutions Manager, Engineered and Integrated Solutions Expert

2 months ago

Burlington, Ontario, Canada Westinghouse Electric Company LLC. Full time

Job Summary:

Westinghouse Electric Company LLC. is seeking a highly skilled Customer Solutions Manager, Engineered and Integrated Solutions to lead our Engineered Solutions Segment and expand our CANDU market share by meeting operating plant customer needs with differentiated and competitive offerings.

About the Role:

  • Develop all technical aspects of offers, within EIS product portfolio, including reactor vessel and related products, primary components, plant uprates, life extensions, coordinating input from Product Management, Project Management, and Delivery as needed.
  • Cost out each component included in technical offer, support Commercial Sales to achieve required margins at target price, while maintaining acceptable execution schema risk protection.
  • Interface with and identify evolving customer needs to help generate future demand for OPS.
  • Field high-priority customer enquiries for emergent needs, rapidly develop proposals for required solutions, alongside Global Markets, Commercial Sales.
  • Prepare monthly demand reports based on project pipeline with GOS to ensure proper resource allocation.
  • Aggregate forecasted revenue & margin (with execution financials coming from project portfolios) for region lead.
  • Jointly own approval for release of WEC intellectual property to external stakeholders (customers) with GOS.
  • Collaborate with Project Management teams to understand status of project(s) to inform future customer interactions on products and business development.
  • Contribute to OPS product strategy by sharing pulse of the customer in-region to Product Management.
  • Support Commercial Sales and Global Markets with technical expertise throughout the contract negotiation process.
  • Engage with customers continuously to better understand needs and pain points to be addressed, as well as receive tender documents, specs, and requirements.
  • Connect to ensure proposed solutions and projects are in compliance with regulation.
  • Gather cost estimates for materials and other technical information to inform bids.

Requirements:

  • Bachelor's degree in Engineering or related technical discipline.
  • Minimum 5 years of experience as technical leader, 10 years is preferred.
  • Knowledge of the CSA quality standards (N299, N285 etc.) and CANDU technology.

Why Westinghouse Electric Company LLC.?

Westinghouse Electric Company LLC. offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In Canada, the following are representative of what we offer:

  • Competitive Salary.
  • Employee and Family Assistance Program.
  • Retirement Savings Plan with Company Match.
  • Paid Vacations, Flextime, Sick/Personal and Holidays.
  • We encourage healthy work-life balance and offer flexible schedules and the potential to work from anywhere in Canada.
  • We pay 100% of the medical/dental/vision insurance premiums for you and your family.
  • Incredible opportunity for growth in an innovation-driven, global company.
  • Educational Reimbursement Program.
  • Employee Referral and Recognition Program.

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