Restaurant Operations Manager

2 weeks ago


Oakville, Ontario, Canada Tim Hortons Full time
Restaurant Operations Manager Job Description

We are seeking a highly skilled Restaurant Operations Manager to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.

Key Responsibilities:
  • Staff Management: Supervise and train a team of 3-4 staff members to ensure they have the skills and knowledge to provide excellent customer service and maintain a clean and safe working environment.
  • Operations: Plan, organize, direct, control, and evaluate daily operations to ensure efficient use of resources and maximum customer satisfaction.
  • Customer Service: Provide excellent customer service by addressing customer complaints or concerns in a professional and courteous manner.
  • Inventory Management: Organize and maintain inventory to ensure that stock levels are adequate and that products are rotated regularly.
  • Health and Safety: Ensure that health and safety regulations are followed and that the restaurant is maintained in a clean and safe condition.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a restaurant management role.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and strong organizational skills.


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