Client Service Manager

4 weeks ago


Vancouver, British Columbia, Canada BFL Canada Full time
About the Role

BFL Canada is seeking a highly skilled Client Service Manager to join our Real Estate division in Vancouver or Langley. As a key member of our team, you will be responsible for supporting the Client Executive to manage a book of business by developing and maintaining excellent client relationships, with a focus on maximizing retention.

Key Responsibilities
  • Proactively manage a book of business by reviewing the client's exposure and loss history and proposing appropriate coverages and/or solutions.
  • Ensure maximum retention of book by providing exceptional client service by regularly contacting existing clients to ensure quality service is being delivered and needs are met and exceeded.
  • Respond to telephone calls and written inquiries from clients and marketing team in a timely and professional manner.
  • Submit to marketing all renewals and endorsements in a timely and efficient manner.
  • Prepare proposals for new and renewal business.
  • Review policy wordings and other documentation for accuracy and completeness and prepare request for Policy Replacing cover note.
  • Participate in industry functions and targeted public relations activities.
  • Maintain appropriate documentation for various accounts and/or correspondence.
Requirements
  • Level 2 license
  • Minimum 2 years of experience as an account manager
  • Must have technical knowledge of product area or industry
  • Must be completely client focused
  • Good knowledge of markets and their policy wordings
  • Good quantitative skills and personal computer literacy
  • Excellent communication skills, both verbal and written
  • Creative application of products, markets, and alternatives
  • Independently carry out assignments
  • Ability to work well with others throughout the organization
About BFL Canada

BFL Canada is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. We have a team of over 1300 professionals located in 26 cities across the country. BFL Canada is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.



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