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Optical Experience Specialist

2 months ago

Red Deer, Alberta, Canada FYidoctors Full time

Company Overview


As a rapidly growing retail optical chain across Canada, Consumer's Optical is dedicated to providing exceptional customer experiences. With over 50 partner locations, we strive to deliver carefully curated and affordable eyewear solutions.



About the Role


We are seeking an experienced Customer Service Representative to join our team as an Optical Experience Specialist at one of our locations. The ideal candidate will possess excellent communication skills and be passionate about delivering world-class service to our customers.



Salary and Benefits


The salary for this full-time position is approximately $45,000 per year, with opportunities for growth and professional development. Our comprehensive benefits package includes competitive wages, rapid growth opportunities, ongoing training, and a collaborative work environment.



Job Description


In this role, you will be responsible for:



  • Welcome customers warmly upon entry and provide exceptional interactions in person, by phone, and via email
  • Bill customers, medical service providers, and other third parties accurately
  • Manage appointment bookings, prescription printouts, billing, and payments efficiently
  • Maintain high standards of customer service using charisma and problem-solving skills


Required Skills and Qualifications


To excel in this role, you must have:



  • A strong passion for customer experience and great communication skills
  • Commitment to excelling as a member of a high-performing team
  • Ability to multitask in a fast-paced environment
  • Good computer knowledge, including Microsoft Office Suite
  • Previous retail experience is an asset


About Us


We appreciate your interest in Solis Optics and look forward to reviewing your qualifications. If selected, we will follow up with more information regarding our application process.