Department Manager
1 month ago
About the Role:
The Department Supervisor is a key member of our store team, responsible for leading and inspiring associates to deliver exceptional customer service and achieve top-line sales. This role requires strong leadership, organizational, and interpersonal skills, as well as the ability to work a flexible schedule, including days, evenings, and weekends.
Key Responsibilities:
- Lead and motivate associates to build relationships with customers, associates, and peers to provide exceptional customer service and drive sales.
- Ensure department staffing levels meet business needs and manage associate performance through development, communication, rewards, and recognition.
- Review sales and other reports with the assistant manager to make recommendations for improvement on inventory, overhead organization, and cross-merchandising.
- Investigate, resolve, and escalate customer issues as appropriate.
- Communicate store sales, events, and promotional activities through rallies and weekly department meetings.
- Ensure all Safety and Asset Protection standards and protocols are clearly communicated and followed.
What We're Looking For:
- Ability to work a flexible schedule, including days, evenings, and weekends.
- Excellent organizational, interpersonal, and customer service skills.
- Excellent decision-making ability and problem-solving skills.
- 1-2 years of experience as a supervisor or leading teams.
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