Department Manager

1 month ago


Campbell River, British Columbia, Canada The Home Depot Canada Full time

About the Role:

The Department Supervisor is a key member of our store team, responsible for leading and inspiring associates to deliver exceptional customer service and achieve top-line sales. This role requires strong leadership, organizational, and interpersonal skills, as well as the ability to work a flexible schedule, including days, evenings, and weekends.

Key Responsibilities:

  • Lead and motivate associates to build relationships with customers, associates, and peers to provide exceptional customer service and drive sales.
  • Ensure department staffing levels meet business needs and manage associate performance through development, communication, rewards, and recognition.
  • Review sales and other reports with the assistant manager to make recommendations for improvement on inventory, overhead organization, and cross-merchandising.
  • Investigate, resolve, and escalate customer issues as appropriate.
  • Communicate store sales, events, and promotional activities through rallies and weekly department meetings.
  • Ensure all Safety and Asset Protection standards and protocols are clearly communicated and followed.

What We're Looking For:

  • Ability to work a flexible schedule, including days, evenings, and weekends.
  • Excellent organizational, interpersonal, and customer service skills.
  • Excellent decision-making ability and problem-solving skills.
  • 1-2 years of experience as a supervisor or leading teams.


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