Consumer Relations Lead for Canada

5 days ago


Boucherville, Quebec, Canada Danone Full time

We are seeking a Consumer Relations Lead to join our team in Canada. This is an exciting opportunity to lead the development and implementation of consumer relations strategies, programs, and initiatives that drive business results and enhance customer satisfaction.

As a Consumer Relations Lead, you will be responsible for managing consumer service operations, working closely with US counterparts, training-the-trainer on new and changed products/campaigns, presenting consumer feedback insights to stakeholders, and creating messaging to address consumer contacts and drive consumer satisfaction.

You will interact with and influence all levels of the organization in marketing, quality & food safety (Q&FS), research & innovation, and strategy & insight, to develop consumer solutions and unique consumer experiences that address consumer needs and communicate the benefits of our products and innovations.

The ideal candidate will have a Bachelor's degree in Marketing or Communications, or equivalent, and a minimum of 7 years' work experience in consumer service management role or quality; preferably in CPG industry. Bilingualism is required (French and English). Strong reporting skills, ability to synthesize data to key insights and communicate consumer stories are essential.

The salary range for this position is $80,000 - $110,000 per year, depending on qualifications and experience. Danone Canada offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

We are committed to diversity and inclusion, and welcome applications from qualified candidates who share our values of openness and humanism. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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