Retail Store Team Lead

4 weeks ago


Niagara Falls, Ontario, Canada Shell NIAGARA FALLS Full time

Job Title: Retail Store Team Lead

Job Summary: We are seeking a highly motivated and experienced Retail Store Team Lead to join our team at Shell Niagara Falls. As a Retail Store Team Lead, you will be responsible for supervising staff, hiring and training new employees, ordering merchandise, and managing cash.

Key Responsibilities:

  • Supervise and motivate staff to achieve sales targets and provide excellent customer service.
  • Hire, train, and develop new employees to ensure they have the skills and knowledge required to succeed in their roles.
  • Order merchandise and manage inventory levels to ensure that the store is always fully stocked.
  • Authorize returns and manage cash handling procedures to minimize losses.
  • Prepare sales reports and provide insights to management to inform business decisions.
  • Resolve customer complaints and issues in a professional and timely manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a retail environment.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Physical ability to stand for extended periods and lift heavy objects.

Work Environment: The Retail Store Team Lead will work in a fast-paced retail environment with a team of sales staff. The ideal candidate will be able to work independently and as part of a team to achieve sales targets and provide excellent customer service.

What We Offer: We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development.



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