Sales and Marketing Liaison

3 weeks ago

Toronto, Ontario, Canada Marriott International Full time

Job Summary

As a Sales and Marketing Liaison at Marriott International, you will be responsible for handling customer inquiries and serving as the on-property liaison for group sales within the pre-defined peak room parameters. This role requires strong negotiation skills and the ability to close business opportunities while providing exceptional customer service.

Key Responsibilities

  • Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters.
  • Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
  • Develops relationships with existing and new customers to enable future bookings through sales calls, entertainment, and FAM trips.
  • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.

Requirements

  • High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred Qualifications

  • Large group sales experience.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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