Disability Case Manager
1 week ago
We are seeking a highly skilled and detail-oriented Disability Case Manager to join our team at Société Financière Manuvie. As a key member of our Canadian Disability and Group Life team, you will play a critical role in supporting our plan members across Canada in managing their claims through illness, recovery, and return to work.
Key Responsibilities- Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
- Action daily administrative tasks, including responding to emails and telephone calls in a timely manner.
- Assess claims based on contractual, medical, and vocational barriers.
- Develop strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners to drive cases to successful return to work or job-ready resolution.
- Write letters to communicate pertinent benefit-related information based on analytical reasoning.
- Demonstrate resiliency, empathy, and compassion when listening and communicating with plan members, including delivering difficult claims-related decisions.
- Excellent communication skills in both French and English, with the ability to communicate complex information in a clear and concise manner.
- A post-secondary diploma, CEGEP (DEC or DEP), or bachelor's degree in a healthcare program or equivalent work experience.
- Background in a healthcare or related field, with a strong understanding of disability management and group benefits.
- The ability to make difficult decisions within tight time constraints.
- Strong organization and prioritization skills to manage different types of tasks.
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and a strong work-life balance.
- Professional development and leadership opportunities.
Société Financière Manuvie is a leading international financial services provider, helping people make their decisions easier and lives better. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
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Disability Management Case Manager
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