Senior People Operations Specialist

1 month ago


Waterloo, Ontario, Canada Sun Life Full time

Job Summary:

Sun Life is seeking a highly skilled Senior People Operations Specialist to join our team. This role will be responsible for providing operational and transactional support for various HR functions, including Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, and Leave Management Operations.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers, with a focus on resolution-based mindset.
  • Execute transactions in Workday and ADP GlobalView, ensuring accuracy and efficiency.
  • Escalate complex inquiries and transactions to appropriate tiers or teams.
  • Coach employees and managers on self-service transactions and HR Operations portal navigation.
  • Log, track, and resolve inquiries in the Case Management tool.
  • Meet defined SLAs and KPIs.

Requirements:

  • Excellent customer service skills.
  • Great communication skills (written and verbal).
  • HR experience.
  • Attention to detail.
  • Business acumen.
  • Problem-solving and conflict resolution skills.
  • Analytical thinking.
  • Excellent relationship and stakeholder management.
  • Operational excellence mindset.
  • Multi-tasking and time management skills.

Preferred Qualifications:

  • HR Shared Services experience.
  • Experience in a service or call centre or production environment.
  • Experience with payroll administration.
  • Experience and/or post-secondary education with a focus on Human Resources.
  • Working knowledge of Workday and ADP GlobalView.

Sun Life is an equal opportunities employer and welcomes applications from qualified individuals from all backgrounds. We strive to create a flexible work environment where our employees are empowered to do their best work.



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