Disability Benefits Coordinator
3 weeks ago
About the Role
We are seeking a highly skilled and detail-oriented Disability Benefits Coordinator to join our team at OTIP RAEO. As a key member of our Group Life and Disability Claims department, you will play a critical role in ensuring the smooth processing of disability and life waiver claims.
Key Responsibilities
- Review and set up new disability and life waiver claims, verifying members' eligibility and corresponding with appropriate parties for outstanding information.
- Ensure claim systems are updated with accurate financial information for the Disability Life reserve feed.
- Provide information to school board and union plan administrators, members, affiliates, and other members of the Group Life and Disability Claims department, including verifying claim information and responding to various inquiries and information requests.
- Complete follow-up on LTD matters by contacting appropriate parties via letter, email, or telephone.
- Handle and manage telephone inquiries from Members regarding their long-term disability benefits and claim status through the GL&DC telephone queue.
- Maintain a comprehensive log and diary system to track, follow-ups, and claim status.
- Review group policies and departmental manuals to accurately apply contractual provisions and claims administration processes.
- Prepare and process responses to Members, Unions, and School Board representatives in accordance with established standards.
- Initiate the new claim application process, which includes coordinating, preparing, and distributing claims kits.
- Responsible for the Canada Pension Plan (CPP) disability application process.
- Keep LTD claim information confidential to protect operations.
Requirements
- Post-secondary diploma or degree or equivalent business experience.
- Two to three years' experience in group Insurance and understanding of policy language and application.
- Intermediate knowledge of Microsoft Office Suite applications.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management and organizational skills to manage competing priorities, including project management skills.
- The ability to communicate in French will be considered an asset.
About Us
At OTIP RAEO, we value what matters most in our workplace. We strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
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