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Customer Service Manager
1 month ago
We are seeking a highly organized and reliable Customer Service Supervisor to join our team at MindRight Counselling & Consulting Inc. The successful candidate will be responsible for supervising and coordinating the activities of our customer service team, ensuring that our clients receive exceptional service and support.
Key Responsibilities- Supervise and train customer service staff to ensure they have the necessary skills and knowledge to provide excellent service to our clients.
- Authorize payments and manage customer accounts.
- Establish and maintain work schedules to ensure adequate coverage and efficient service delivery.
- Resolve customer complaints and issues in a timely and professional manner.
- Conduct performance reviews and provide feedback to customer service staff.
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Reliability and a strong work ethic.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
