Support Supervisor

3 weeks ago


Burlington, Ontario, Canada Certified Listeners Society Full time
About Us

We are a not-for-profit organization dedicated to providing early-stage emotional support. Our community is built on the principles of empathy and understanding, aiming to help individuals navigate life's challenges.

Job Overview

Certified Support Supervisors provide guidance and coaching to our volunteers, ensuring they offer empathetic support without advice. They assess chats to determine if mental health resources are required and take over conversations that exceed volunteer scope or abilities.

This role offers an excellent opportunity to develop valuable skills while working from home in a flexible schedule. You will be responsible for:

  • Providing immediate and confidential support to our certified listener volunteers using agency procedures and policies
  • Helping our Certified Listener Volunteers by providing them with resources and referrals when appropriate
  • Understanding what to do if you are concerned about a person's safety (Client or Certified Listener Volunteer)
  • Working with callers/chatters, volunteers, and staff in a respectful and professional manner

In this role, you will have the opportunity to work with diverse individuals, demonstrating your ability to function well under pressure and manage conflicts effectively. Your comfort interacting through electronic mediums is essential, as is your supervisory experience. A sound working knowledge of community services, risk assessment skills, and proven knowledge/experience in mental health are also highly valued.

To succeed in this position, you must possess:

  • A completed degree or diploma in a mental health field (nursing, psychology, social work, etc.)
  • Proof that your degree is from an accredited university or college
  • Two references (professional, academic, or volunteer-related)
  • A police reference check, including vulnerable sector screening
  • Successful completion of all comprehensive Core Competencies training programs, quizzes, and screening process

We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, plus benefits and opportunities for ongoing training and development. If you are passionate about supporting others and want to make a difference, please consider applying for this rewarding role.



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