Luxury Sales Lead

2 weeks ago

Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

Company Overview

Saks OFF 5TH is a premier luxury off-price destination with over 100 stores in the U.S. and Canada, and an online presence at SaksOFF5TH.com. The company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access, and seamless connection between ecommerce and stores.

Job Title: Luxury Sales Lead

The Luxury Sales Lead will support execution of front-of-house priorities within the store. This role is responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. As a key member of the team, the Luxury Sales Lead will coach direct reports proactively and collaboratively to ensure all selling floor associates drive key performance indicators and are strong brand ambassadors.

Responsibilities:

  1. Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line.
  2. Guarantee that line leaders greet and direct customers to the appropriate register and call for additional associate/manager backup as needed.
  3. Foster a positive work environment by following all directives and corporate guidelines, including ensuring the area is neat, clean, set to standard with necessary supplies, and that all merchandise movement meets fast-to-floor expectations.
  4. Teach, coach, and train associates to follow fast-to-floor return processes to ensure merchandise is available to sell.
  5. Drive loyalty enrollments, SaksFirst acquisition, and connected service behaviors to ensure a seamless customer experience.
  6. Act as the primary Connected Service Coach to drive customer experience and reinforce connected service behaviors during designated peak traffic periods.
  7. Leverage and train walkie-talkie expectations for flex of coverage to support customer needs.
  8. Assist in resolving customer concerns or calling in the appropriate level of management support to resolve issues in the moment.

Requirements:

  1. Establish positive interpersonal relationships and actively collaborate and contribute to a positive team dynamic.
  2. Inspirational leader through both action and collaboration who acts as a coach and role model to bring out the best in their teams.
  3. Ability to adapt to changes and consistently deliver exceptional results.
  4. Generate and share original ideas, tackling both simple and complex problems.

About You:

  • College Associate diploma, Bachelor's degree preferred.
  • 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results.
  • Proficiency in utilizing available technology, including Microsoft Office (Outlook, Excel, Word, and PowerPoint).
  • Proven sales track record and results-driven approach.
  • Proven time management skills and comfort managing multiple projects with shifting priorities.
  • Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships.
  • Thorough knowledge of the fashion industry and a passion for sharing expertise.
  • Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes.
  • Flexibility to work evenings, weekends, and public holidays.

Compensation Package:

We offer a competitive compensation package, with an estimated annual salary range of $55,000 - $60,000 CAD. Additionally, our comprehensive benefits package includes medical, dental, and vision coverage, as well as 401(k) eligibility and paid time off benefits.

About Working at Saks OFF 5TH:

  • Join a dynamic and innovative team that prioritizes customer-centricity and empowerment.
  • Participate in career advancement opportunities across various functions within our corporate offices, retail stores, photo studios, and distribution centers.
  • Enjoy a flexible work environment that promotes work-life balance.
  • Experience an amazing employee discount and other exciting perks.

EEO Statement:

We believe that our differences make us stronger and guide our evolution and future growth. We celebrate, advocate for, and learn from our colleagues, customers, and communities to create the best environment to shop and work for all.

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