Museum Visitor Experience Coordinator

4 weeks ago

Stellarton, Nova Scotia, Canada Government of Nova Scotia Full time
About Us

The Department of Communities, Culture and Heritage is dedicated to building a province that celebrates its creative and diverse communities and people. Our vision is for Nova Scotia to be a leader in cultural identity, expression, and economy, where all people honor and embrace diversity and heritage.

About Our Opportunity

The Museum of Industry is seeking a Visitor Experience Coordinator who embodies service excellence and demonstrates strong communication skills. This individual will engage with visitors of all ages to inform about the Museum's collections and Nova Scotia's industrial history through interactive programs and activities.

Primary Accountabilities
  • Develop and deliver high-quality interpretive programming, including tours and school programs, in Museum galleries and temporary exhibitions.
  • Maintain and operate Point of Sale (POS) systems for admissions, pass sales, and retail purchases.
  • Ensure special offers, discounts, and cash handling procedures are completed in accordance with policies and procedures.
  • Orient visitors with the site and inform them of programming, events, and activities available.
  • Provide excellent customer service in a fast-paced environment.
Qualifications and Experience

The ideal candidate possesses a Grade 12 diploma plus three years of related experience. An equivalent combination of training and experience may be acceptable.

Strong written and verbal communication skills, and the ability to explain complex information in a clear and engaging way, are required. This includes initiating conversations with visitors, being comfortable speaking in front of groups, and providing a high standard of visitor service.

Assets for this Role
  • Training or certification in a related field, such as Tourism, Hospitality, History, or Museum Studies.
  • Previous cash handling experience.
  • Certification in first aid and WHMIS.
  • Ability to speak French or additional languages.
Working Conditions

The successful candidate must be willing and able to work flexible hours, including weekends, evenings, and holidays. They must also successfully complete appropriate vulnerable background checks.

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