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Customer Service Representative

2 months ago

Whistler, British Columbia, Canada Vacasa Full time

About the Role

Vacasa is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Specialist. As a key member of our local management office, you will be the first point of contact for our guests, vendors, and owners, providing exceptional service and support to ensure a seamless experience.

Key Responsibilities

  • Act as the primary point of contact for guests, vendors, and owners, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with the creation and delegation of maintenance and housekeeping tickets, ensuring timely completion and follow-up.
  • Verify unit availability to facilitate scheduling of vendor or realtor visits, ensuring seamless communication and coordination.
  • Meet and maintain Vacasa standards and metrics, including guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
  • Build and maintain business relationships with internal support teams, fostering open communication and collaboration.

Requirements

  • Technical computer skills, including proficiency on laptops, tablets, and mobile devices.
  • Professional communication skills, including email, phone calls, video calls, and texts.
  • Ability to work well under pressure in a fast-paced environment, with excellent time management skills and attention to detail.
  • Highly responsive and reliable, with a strong ability to adapt to changing priorities and deadlines.
  • Prior housekeeping experience a plus, with a strong understanding of customer service principles and practices.

Work Environment and Physical Demands

  • Availability to work Sunday through Saturday, early mornings and evenings as needed.
  • Ability to use hands to finger, handle, or feel, and reach with hands and arms.
  • Ability to stand, sit, and walk for extended periods, with regular reaching, bending, and lifting up to 25 pounds.
  • Occasional lifting or moving up to 50 pounds, with regular bending, stooping, squatting, kneeling, and twisting.

What We Offer

  • Health, dental, and vision insurance, with 100% coverage option.
  • Employer-sponsored and voluntary supplemental benefits.
  • 401K retirement savings plan with immediate 100% company match on the first 6% contributed.
  • Health and Dependent Care Flexible Spending Accounts.
  • Flexible vacation time, paid sick days, and holidays.
  • Paid parental leave after one year of tenure.
  • Employee Assistance Program.
  • Career advancement opportunities.
  • Employee discounts and perks.
  • All the equipment needed to be successful.
  • Great colleagues and culture.