Associate Director, Account Management

1 month ago

Hamilton, Ontario, Canada Willis Towers Watson Full time
Key Responsibilities

The Associate Director, Account Management, will lead the development of strategic account plans and relationships, driving business growth through partnerships and collaborations.

Key Accountabilities
  • Partner with senior sales teams to identify new business opportunities and drive account proposals.
  • Lead components of large-scale projects or manage smaller projects to achieve engagement and budget objectives.
  • Strengthen industry relationships through delivering high-quality work, following regulatory updates, involvement in industry-led events, and frequent interaction with local clients.
  • Oversee and guide junior team members, ensuring high-quality work product that conforms to WTW Excellence standards.
  • Share expertise and strategic insights with colleagues to drive team growth and contribute to overall business development.
  • Provide mentorship and coaching to junior staff, supporting their professional development and career advancement.
  • Conduct thorough technical reviews to ensure high-quality work product that conforms to WTW Excellence standards.
  • Support client correspondence by playing a lead role in preparing for meetings and written or verbal communications with clients.
  • Contribute to the development of intellectual capital to strengthen our service offerings through research, publication of articles, participation in industry events and WTW webinars, podcasts, etc.
  • Support revenue growth by meeting billable hour expectations and assisting in the sales process as part of broader client relationship management teams.
  • Maintain professional credentials by utilizing WTW's competitive student program or completing SOA Continuing Education (CE) requirements.

Requirements

  • Minimum 7 years of experience in an actuarial role at a life insurance company, consulting firm, or financial services organization.
  • Familiarity with regulatory capital regimes; experience with Bermuda is a plus.
  • Excellent oral and written communication skills, with the ability to clearly convey findings, recommendations, and work products to clients, peers, and junior team members.
  • Proven ability to translate complex technical concepts for both technical and non-technical audiences.
  • Demonstrated ability to collaborate effectively across different disciplines and work styles, with a willingness to share knowledge.
  • Experience in managing and directing project teams and meeting deadlines.
  • Strong technical proficiency in programming languages (e.g. Microsoft Excel with VBA, SQL, Python, or R) and/or financial modeling software (e.g. GGY AXIS, Risk Agility, MG-ALFA, Moses, Prophet, Slope, or Polysystems).
  • Experience in at least one specific life insurance and/or annuity product line, preferably asset-intensive products.
  • Expertise in at least one of the following functional areas as applied to the life insurance industry: predictive analytics / data science, experience studies, financial reporting, financial modeling, mergers & acquisitions, product development / pricing, and risk management.
  • Self-motivated, proactive learner with a passion for driving new developments.
  • Ability and willingness to coach and mentor junior colleagues and foster their professional growth.
  • Prior experience in Bermuda life insurance market is a plus.
  • Strong multitasking abilities, effectively managing multiple projects and clients while providing timely updates on project status and deliverables.
  • Flexibility to put in extra effort to meet client deadlines when necessary.
  • FSA or equivalent credential (e.g., FIA) preferred.

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