Training Content Specialist

3 weeks ago

Montreal, Quebec, Canada Medfar Full time
Job Title: Training Content Specialist

Job Summary:

We are seeking a skilled Training Content Specialist to join our team at Medfar. As a key member of our Customer Success team, you will be responsible for creating comprehensive how-to guides, engaging instructional videos, and in-app content that enhances user experience and helps our audience understand and utilize our products and services effectively.

Key Responsibilities:

1. Content Creation:

* Develop clear, concise, and engaging how-to guides and instructional content for various platforms, including written guides, video tutorials, and in-app help content.
* Independently test and explore new or updated features to gain a thorough understanding of their functionality and use cases.

2. Video Production:

* Plan, script, and produce high-quality how-to videos, including recording, editing, and finalizing video content to ensure it meets the needs of our users.

3. User Research:

* Collaborate with product managers, onboarding, academy, and customer support teams to identify user needs and gaps in existing documentation.

4. Content Management:

* Organize and manage content assets in a content management system, ensuring they are up-to-date, accurate, and accessible.
* Tracking and validating documentation based on established processes.

5. Collaboration:

* Work closely with cross-functional teams, including Implementation team, product development, marketing, and customer support, to ensure consistency and accuracy in all instructional content.

6. Autonomous Task Management and Execution:

* Independently manage and execute projects or tasks from start to finish, ensuring that all objectives are met on time and within scope.
* Organize and prioritize work effectively, coordinate with collaborators as needed, and make decisions that drive progress and maintain alignment with initiatives.

7. Tool Evolution:

* Regularly research, evaluate, and stay informed about emerging technical tools and technologies relevant to the documentation field.
* Show interest and ability in integrating and mastering new tools and expertise.

8. Continuous Improvement:

* Seek client and colleagues feedback in order to engage end users for content material adoption.
* Ensure optimal impact of our training material.
* Quantify and measure content material adoption of end users.

Qualifications:

* Education: Bachelor's degree in Technical Communication, Instructional Design, Marketing, or a related field, or equivalent experience.
* Proven experience in creating instructional content, including written guides, video tutorials, and in-app help resources.
* Strong proficiency in video production tools and techniques (e.g., Adobe Premiere Pro, Camtasia).
* Excellent writing and editing skills, with the ability to convey complex information in a clear and engaging manner, in French and English.
* Familiarity with content management systems and basic HTML/CSS knowledge is a plus.
* Ability to work independently and manage multiple projects simultaneously.
* Strong attention to detail and a commitment to producing high-quality content.
* Excellent communication and collaboration skills.

Preferred Skills:

* Knowledge of SEO (Search Engine Optimization) best practices for instructional content.
* Experience with tools for creating interactive in-app tutorials (e.g., WalkMe, Pendo).

About Medfar:

By joining Medfar, you will be part of a purpose-driven organization whose product is disrupting and digitizing healthcare, making doctors' and healthcare workers' lives easier, while enabling better patient health outcomes. Becoming a Medfarian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.

Our Recruitment Process:

Virtual Screen with HR >> Virtual Interview >> Case Study / Test >> Offer

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