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Training Content Specialist

2 months ago

Montreal, Quebec, Canada Medfar Full time
Job Title: Training Content Creator Specialist

At Medfar, we're seeking a talented Training Content Creator Specialist to join our Customer Success team. As a key member of our team, you'll play a crucial role in developing comprehensive how-to guides, engaging instructional videos, and in-app content that enhances user experience and helps our audience understand and utilize our products and services effectively.

Key Responsibilities:
  • Content Creation: Develop clear, concise, and engaging how-to guides and instructional content for various platforms, including written guides, video tutorials, and in-app help content.
  • Video Production: Plan, script, and produce high-quality how-to videos, including recording, editing, and finalizing video content to ensure it meets the needs of our users.
  • User Research: Collaborate with product managers, onboarding, academy, and customer support teams to identify user needs and gaps in existing documentation.
  • Content Management: Organize and manage content assets in a content management system, ensuring they are up-to-date, accurate, and accessible.
  • Collaboration: Work closely with cross-functional teams, including Implementation team, product development, marketing, and customer support, to ensure consistency and accuracy in all instructional content.
  • Autonomous Task Management and Execution: Independently manage and execute projects or tasks from start to finish, ensuring that all objectives are met on time and within scope.
  • Tool Evolution: Regularly research, evaluate, and stay informed about emerging technical tools and technologies relevant to the documentation field.
  • Continuous Improvement: Seek client and colleagues' feedback to engage end users for content material adoption, ensure optimal impact of our training material, and quantify and measure content material adoption of end users.
Qualifications:
  • Education: Bachelor's degree in Technical Communication, Instructional Design, Marketing, or a related field, or equivalent experience.
  • Proven Experience: Proven experience in creating instructional content, including written guides, video tutorials, and in-app help resources.
  • Technical Skills: Strong proficiency in video production tools and techniques (e.g., Adobe Premiere Pro, Camtasia), excellent writing and editing skills, and familiarity with content management systems and basic HTML/CSS knowledge.
  • Soft Skills: Ability to work independently and manage multiple projects simultaneously, strong attention to detail, and excellent communication and collaboration skills.
Preferred Skills:
  • SEO Knowledge: Knowledge of SEO best practices for instructional content.
  • Interactive Tutorials: Experience with tools for creating interactive in-app tutorials (e.g., WalkMe, Pendo).
Why Join Medfar?

At Medfar, you'll be part of a purpose-driven organization whose product is disrupting and digitizing healthcare, making doctors' and healthcare workers' lives easier, while enabling better patient health outcomes. As a Medfarian, you'll have the opportunity to work in a dynamic environment where your work will have a meaningful and tangible effect on the healthcare industry.

  • Flexible Work Arrangements: You decide where you do your best work (at home or the office).
  • Flexible Hours: Flexible hours (work-life balance).
  • Performance-Based Bonus: Performance-based bonus for all employees.
  • Generous Group Insurance: Generous group insurance coverage as of day 1 of employment.
  • Break Paid: Break paid between Christmas and New Years.
  • Annual Training Allowance: Annual $1,500 training allowance for your professional development.
  • Entrepreneurial Culture: An entrepreneurial culture of transparency, collaboration, and innovation.