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Mississauga, Ontario, Canada TEKsystems Full timeJob Summary:We are seeking a highly skilled Bilingual Direct Investing Customer Service Representative to join our team at TEKsystems. As a key member of our Direct Investing Banking team, you will provide exceptional customer service to our clients, ensuring their needs are met with professionalism and efficiency.Key Responsibilities:Provide helpful and...
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Mississauga, Ontario, Canada TEKsystems Full timeBilingual (French/English) Direct Investing Banking Customer Service RepresentativeOur client, a top 5 bank, is looking to add top talent to their Direct Investing Banking team on a contract basis in the Mississauga, ON.This opportunity is 90% work from home - with a 12 week paid training period of being completely virtual.Description:As a Customer Service...
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Bilingual Direct Investing Customer Service Representative
2 months ago
Descripción del Puesto:
Buscamos un profesional con un enfoque centrado en el cliente que pueda identificar soluciones centradas en el cliente. Este rol ofrece la oportunidad de crecer con el equipo de Inversión Directa. Como Representante de Servicios de Inversión, brindas a los clientes un servicio útil, profesional, eficiente y conocedor a través de comunicaciones telefónicas o electrónicas. Eres diligente con un enfoque a los detalles y maximizas la productividad en un nivel individual y de equipo. La resolución de problemas efectiva, un servicio al cliente excepcional y un conocimiento de las acciones es crucial para tu éxito en este rol, así como la capacidad de prosperar en un entorno de equipo dinámico.
Responsabilidades:
- Identifica oportunidades para satisfacer las necesidades de los clientes a través de la comunicación efectiva y las habilidades de exploración para guiar a los clientes hacia los productos y servicios disponibles de Inversión Directa.
- Trabaja dentro de los indicadores de rendimiento especificados para todas las comunicaciones con los clientes (verbales o escritas).
- Mantiene una imagen profesional de la banca y Direct Investing Inc. en todo momento.
- Promueve activamente la capacidad y la funcionalidad del sitio web de Direct Investing y las capacidades móviles, identificando oportunidades de autoatención para los clientes.
- Brinda un servicio útil, conocedor, preciso, rápido y cortés a los clientes, incluyendo la finalización oportuna y cortés de instrucciones de comercio a través de teléfono o medios electrónicos, todo dentro de los requisitos y directrices regulatorios y de la empresa.
- Entiende y aplica las reglas y regulaciones de la industria (IIROC, provinciales, etc.), así como las políticas y procedimientos de la empresa y Direct Investing Inc. a todas las actividades realizadas.
- Executa con precisión las instrucciones de los clientes dentro de las autoridades definidas y asegura que los clientes tengan los medios para cumplir con las obligaciones de liquidación de comercio.
Requisitos:
- Excelentes habilidades de comunicación en inglés y francés (verbal, escrito y transcripción), habilidades analíticas y de gestión del tiempo, así como atención a los detalles.
- Conocimiento de inversión canadiense (ya sea desde la experiencia laboral o personal).
- Deberá poder cumplir con los requisitos tecnológicos y de confidencialidad del rol (espacio privado y tranquilo, conexión a Internet, etc.).
- Grado universitario o diploma o al menos 1 año de experiencia relevante en un rol de servicio al cliente, impulsado a ayudar a satisfacer las necesidades de los clientes.
- Capacidad para trabajar de manera independiente como Empleado de Oficina Remota (ROE), trabajando en su oficina en casa con habilidades de gestión del tiempo, organización y resolución de problemas probadas.
- Habilidades de construcción de equipo, resolución de problemas y navegación de computadoras, así como iniciativa y capacidad para realizar múltiples tareas.
- Habilidades de servicio al cliente excepcionales y habilidades telefónicas amistosas y profesionales.
- Flexibilidad total para ser programado para horas semanales, cualquier hora durante: lunes - domingo, 7 - 8 EST (8 horas de trabajo)
- La finalización del curso de CSC o CPH es un activo, pero no es requerido.
Beneficios:
Este puesto ofrece beneficios de salud; Este rol puede convertirse en una extensión del contrato con un desempeño excelente que podría ofrecer oportunidades de crecimiento en roles bancarios técnicos en el futuro. Oportunidades de red y experiencia en la industria bancaria.
