Technical Support Specialist

4 weeks ago


Brampton, Ontario, Canada TTEC Computers Incorporated Full time

We are seeking a skilled Technical Support Specialist to join our team at TTEC Computers Incorporated. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your duties will include responding to user inquiries, consulting technical manuals and documents to research and implement solutions, and providing advice and training to users in response to identified difficulties.

Key Responsibilities:

  • Respond to user inquiries and provide technical assistance
  • Consult technical manuals and documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Requirements:

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • 2 years to less than 3 years of experience in a related field

Benefits:

  • Health care plan
  • Permanent work term
  • 37.5 hours per week

Language: English



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