Retail Store Manager

2 weeks ago


Toronto, Ontario, Canada The UPS Store Full time
Retail Store Supervisor Job Summary

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at The UPS Store. As a Retail Store Supervisor, you will be responsible for overseeing the daily operations of our retail store, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Supervise Staff: Supervise and coordinate the activities of staff, including sales workers, designers, and other team members.
  • Assign Duties: Assign sales workers to duties and tasks, ensuring that all responsibilities are met.
  • Hire and Train: Hire and train new staff members, or arrange for training to be provided.
  • Teach Courses: Teach interest or professional development courses to staff members.
  • Authorize Payments: Authorize payments by cheque and manage cash handling.
  • Plan Exhibits: Plan and develop permanent and temporary exhibits and displays for museum exhibitions, trade shows, conventions, and retail spaces.
  • Order Merchandise: Order merchandise and manage inventory levels.
  • Establish Schedules: Establish work schedules and manage staff rotas.
  • Sell Merchandise: Sell merchandise and manage sales volumes.
  • Prepare Reports: Prepare reports on sales volumes, merchandising, and personnel matters.
  • Resolve Issues: Resolve issues that may arise, including customer requests, complaints, and supply shortages.
  • Organize Inventory: Organize and maintain inventory levels.
  • Manage Cash: Manage cash handling and authorize payments.
  • Conduct Reviews: Conduct performance reviews and provide feedback to staff members.
Requirements:
  • Education: College/CEGEP or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a retail or supervisory role.
  • Language: Fluency in English.
  • Security Clearance: Basic security clearance.
  • Transportation: Own transportation or public transportation available.
Working Conditions:
  • Work Environment: Fast-paced environment with tight deadlines.
  • Physical Capabilities: Ability to handle heavy loads, manual dexterity, and attention to detail.
  • Work Schedule: 37.5 hours per week.
Personal Suitability:
  • Accurate: Accurate and reliable in all tasks and responsibilities.
  • Client Focus: Client-focused and customer-oriented.
  • Efficient Interpersonal Skills: Excellent interpersonal skills and ability to work effectively with staff and customers.
  • Excellent Communication: Excellent written and oral communication skills.
  • Flexibility: Flexible and able to adapt to changing situations.
  • Organized: Organized and able to prioritize tasks effectively.
  • Reliability: Reliable and able to maintain confidentiality.
  • Team Player: Team player with excellent collaboration and communication skills.

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