Business Process Specialist

6 days ago

Toronto, Ontario, Canada Insight Global Full time

Job Overview

Insight Global is seeking an experienced Business Process Specialist to provide loan servicing and monitoring support for corporate and commercial lending portfolios.

This role requires a professional with 1-3 years of relevant experience in corporate and commercial lending and loan servicing, as well as a post-secondary degree in a related field such as Commerce or Finance.

The ideal candidate will have strong communication skills, ability to calculate fees and interest, and knowledge of standard desktop applications and department systems.

Key Responsibilities:

  • Deliver agreed lending/financing services as specified in the credit agreement/approval and ensure all required policies, guidelines, and standards are met.
  • Address customer service issues according to established parameters, escalating as required.
  • Support change management of varying scope and type, focusing on execution and sustainment activities.
  • Execute routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements.
  • Investigate and address specific customer issues.
  • Complete administrative activities to ensure the smooth operation of the unit, including scanning and filing documents as required.
  • Support the development of tools and delivery of training focused on delivering business results.
  • Integrate information from multiple sources to enable more efficient processes, enhanced analysis, and/or streamlined reporting.
  • Collaborate to execute loan servicing and monitoring requests.
  • Prepare customer notifications and billings, and process services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.

Compensation and Benefits

We offer a competitive hourly rate of $26-$28 per hour, as well as a benefits package.

Location

The position is located at 250 Yonge St., with work-from-home options available four days a week, primarily on Tuesdays.

Education and Experience

A post-secondary degree in a related field such as Commerce or Finance, along with 1-3 years of relevant experience in corporate and commercial lending and loan servicing, is required.

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