Banquet Server

3 weeks ago

Lake Louise, Canada Accor Full time

Job Summary:

As a Banquet Server at Fairmont Chateau Lake Louise, you will be part of a team that delivers exceptional service to guests of our group functions. Your attention to detail and excellent communication skills will empower our team to deliver exceptional service.

Key Responsibilities:

  • Provide prompt, courteous, and efficient food and beverage service in accordance with Fairmont Hotels and Resorts food and beverage standards.
  • Collection and polishing of all chinaware and glassware for upcoming functions.
  • Work as part of a team to provide a consistently high standard of service in areas such as meeting set-ups and all meal functions.
  • Demonstrate professional and positive image to guests and colleagues at all times.
  • Effectively handle guest concerns through empowerment and report any irregularities to the Leader.
  • Report any deficiencies in equipment or level of supplies to the Banquet Supervisors.
  • Ensure the equipment and all work areas are maintained to hotel standard.
  • Properly stock all convention equipment in appropriate areas as per the hotel standards.
  • Participation in departmental meetings, interdepartmental meetings, shift line-ups, and incentive programs.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the hotel health and safety program.
  • Assist the house team in setting up function rooms and moving banquet assets/furniture.
  • Ensure a clean and safe working environment and actively participate in health and safety initiatives.
  • Adhere to all hotel environmental policies and initiatives.
  • Carry out any other tasks as assigned.

Requirements:

  • Minimum 1 year in a similar function in Food and Beverage, preferably Banquets or Conventions.
  • Post-secondary education in Hotel/Food and Beverage Management an asset.
  • Self-motivated, with the ability to make effective decisions.
  • Demonstrates initiative and the ability to multitask and work with minimal supervision.
  • Ability to maintain high service levels under pressure.
  • Physically fit to lift trays repeatedly, stand, and walk for the duration of the shift.

Working Environment:

  • Fast-paced, upscale, luxury hotel.
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer.
  • Hospitality employees worldwide making this a great place to develop lifelong connections.

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