Digital Commerce Strategist
3 weeks ago
We are seeking a seasoned Account Director to join our team, responsible for driving growth and building strong relationships with our clients. As a key member of our account services team, you will work closely with customers to transform ideas and opportunities into successful project engagements.
Key Responsibilities- Develop and maintain comprehensive account plans, driving growth and building cross-departmental relationships by negotiating renewals, expanding our reach, and presenting new ideas to customers.
- Support new business development within existing customers.
- Manage existing accounts, account plans, and serve as a point of first contact for your clients within our organization.
- Maintain strong working relationships with delivery teams, to support engagements according to the scope and with a high degree of quality.
- Attend and participate in meetups, conferences, and other industry events.
- Review delivery teams' implementation to ensure alignment to vision, goals, and that the solution is meeting the identified customer success criteria / KPIs.
- Help lead roadmap planning, various design and strategic workshops, quarterly business reviews, and project check-ins as a trusted advisor to the client.
- Able to travel to meet customers and partners across the Americas (global travel may be required but few and far between, if so).
- 5+ years experience in account management, customer success, sales or business development.
- 3+ years experience working in a professional services customer-facing role; must be comfortable communicating with clients.
- Proven experience managing accounts with projects or offerings across websites, e-commerce experiences, or other design/development opportunities.
- Knowledge of the digital commerce landscape and an understanding of the emerging technology ecosystem, including Composable Commerce, modular DXP, customer data platforms, and journey orchestration.
- Comfortable juggling many responsibilities at one time and playing different roles on the team and in projects if necessary.
- Strong presentation skills to showcase learnings and recommendations to executive stakeholders and gain their buy-in.
- Experience in aligning teams and bringing together several stakeholders through collaborative work.
- Excellent communication and time management skills.
- Prior experience with Google Analytics and/or Adobe Analytics; GAIQ certification is an asset.
- Experience working with conversion rate optimization (CRO) and/or A/B and Multivariate.
- Professional working fluency in Spanish is a bonus; however, is not required.
Orium is the leading consultancy and systems integrator in the Americas. We have over a decade of experience in digital programs, working closely with best-in-class technology partners to bring modern commerce experiences to life as a member of the MACH Alliance.
We're a remote-first company of over 250 globally-distributed employees. A certified BCorp for over a decade, we're based in Toronto with a global studio presence, drawing from a range of talents and perspectives to bring together data, systems thinking, and curiosity to build next-generation experiences.
We're committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.
We are committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.
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