Solution Delivery Manager

2 months ago


St John's, Newfoundland and Labrador, Canada Rogers Communications Full time
About the Role

Rogers Communications is seeking an experienced IT professional to fill the position of Solution Delivery Manager. As a key member of the Business IT team, you will be responsible for leading the planning and delivery of projects that support the Rogers Business business unit.

Key Responsibilities
  • Collaborate with Rogers Business teams to manage scope, budget, and timeline constraints, and develop effective IT solutions.
  • Engage with various IT teams to assemble the right project team for successful delivery, including Architecture, Infrastructure, Information Security, PMO, Application Development, Testing, and Operations.
  • Represent business stakeholders in IT discussions and represent IT in business discussions.
  • Contribute to solution design, project planning, and delivery.
  • Play the Project Manager and/or Business Analyst role depending on available resources.
  • Coordinate team efforts to resolve issues and conflicts, and escalate to senior management when necessary.
  • Understand business and IT roadmaps and guide projects accordingly.
  • Promote quality, innovation, good customer experience, teamwork, and open communication of issues and opportunities.
Requirements
  • Previous experience in a corporate IT environment, preferably in the telecommunications industry and in a business-to-business context.
  • Excellent communication skills, including the ability to explain technical issues in business terms and business concepts to technical audiences.
  • Leadership and collaboration skills, including teamwork, organization, adaptability, influence without direct authority, negotiation, and conflict resolution.
  • The ability to learn and understand Rogers Business products and operations and the underlying business needs that drive IT requirements.
  • A consultant mindset, rather than an order-taker mindset.
  • Demonstrated experience in project planning, cost estimation, and spend forecasting.
  • Demonstrated experience with Software Development Lifecycle methodologies, including Waterfall and Agile.
  • The ability to write IT requirements and evaluate requirements for quality and completeness.
  • Analytical and problem-solving skills.
  • Experience selecting and managing vendors, including participation in RFPs and drafting and reviewing SOWs.
  • A general understanding of Rogers business and IT practices is an asset.
  • Experience in software delivery, project management, business analysis, or a Bachelor's Degree in a technical field.
  • Previous experience as a project manager, delivery manager, or business analyst, with PMP, CBAP, and/or Agile certifications being assets.
What We Offer
  • Competitive salary and annual bonus.
  • Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs.
  • Discounts on Rogers Services and Blue Jays Tickets, TSC items, and wireless accessories sold in Rogers stores.
  • Paid time off for volunteering.
  • Company matching contributions to charities you support.
  • Growth and development opportunities, including self-driven career development programs and priority in applying to internal roles of interest.
  • Wellness programs, including Homewood employee and family assistance program, cognitive behavioral therapy, and virtual therapy sessions.
  • A commitment to environmental protection and diversity and inclusion, with employee resource groups supporting equity-deserving groups.


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