Senior Technical Operations Manager

2 weeks ago


Montreal, Quebec, Canada CN Full time

We are seeking a Senior Technical Operations Manager to join our team at CN. This is a critical role that will be responsible for leading technical operations and ensuring the delivery of project results.

Job Summary

The Senior Technical Operations Manager will play a key technical subject matter expert (SME) role within the team, with accountability for ensuring their assigned team delivers project results. They will ensure that documentation standards are created and maintained, and project timelines, milestones, and stakeholder updates are delivered.

This position requires strong technical knowledge and experience in rail PTC (Positive Train Control) and Train Control System, including CAD, BOS, On-Board, and other related systems.

Main Responsibilities
  • Day-to-day coaching and mentoring of assigned staff
  • Lead problem investigation and follow-up resolution
  • Define and implement high availability setup and maintain and improve disaster recovery procedure and scripts
  • Ensure compliance with and oversee development and execution of C&I testing strategies, test plans, and test procedures to validate that the system correctly implements the specifications
  • Ensure compliance with all appropriate CN IT standards (Security, Architecture, Project Delivery Methodology, SOX, etc.)
  • Automate and optimise support tasks
  • Ensure that established schedules and budgets are met for specified projects; acts as a technical resource in the area of Solution Management
  • Interfaces with rail traffic controllers, mechanical, S&C personnel, as well as transportation officers
  • Deployment and management of software versions for various on-board components for freight operations
Delivery
  • Participate in the project design phase to establish support structure for solution management
  • Work with project team to deliver the production solution, including automation solutions
  • Participate in the T2C process to enforce the support excellence standard
Practice Evolution
  • Engage with team to define, design and implement suitable automated processes solutions to optimise the day to day support activities
  • Participates in the evaluation and recommendation of new tools and new solution technologies for existing and future business needs
  • Participate in industry committees (AAR Standards definition of Locomotive Architecture)
Requirements
  • Bachelor in Computer science or College degree with equivalent field experience
  • ITIL certification (ITIL Foundations 2011)
  • Detail oriented
  • Results oriented
  • Able to communicate with all levels of the company
  • Excellent knowledge in Service Manager and UCMDB
  • Excellent knowledge of Microsoft SharePoint administration
Estimated Salary Range: $120,000 - $160,000 per year

With over 7,500 miles of track, CN is one of the largest railway networks in North America. We are committed to providing a safe, efficient, and reliable service to our customers. The successful candidate will have a strong passion for delivering exceptional results and a commitment to safety and quality.



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