Senior Technical Operations Specialist

6 days ago


Montreal, Quebec, Canada Sony Pictures Imageworks Full time

Job Overview

We are seeking a highly skilled and experienced Senior Technical Operations Specialist to join our team at Sony Pictures Imageworks.

About the Role

This is a full-time position responsible for providing technical support and operations expertise to ensure the smooth functioning of our infrastructure, applications, and services. The ideal candidate will have a strong background in IT operations, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities

**Infrastructure Support**

- Provide level 2/3 technical support for network, server, and storage issues

- Troubleshoot and resolve complex technical problems

- Collaborate with internal teams to implement new technologies and systems

**Application Support**

- Assist in the investigation and resolution of application-related issues

- Work with development teams to troubleshoot and resolve defects

**Security Operations**

- Respond to routine requests for security support and maintain records of actions taken

- Assist in the investigation and resolution of security incidents

**Knowledge Management**

- Maintain knowledge management systems and content to meet business needs

- Support others to enable them to complete knowledge management activities

**Asset Management**

- Apply tools, techniques, and processes to create and maintain an accurate asset register

- Produce reports and analysis to support asset management activities

Requirements

**Skills and Qualifications**

- Bachelor's degree in Computer Science or related field

- 5+ years of experience in IT operations, technical support, or a related field

- Strong understanding of networking fundamentals, server administration, and storage systems

- Excellent problem-solving and analytical skills

- Ability to work collaboratively with cross-functional teams

- Strong communication and interpersonal skills

**Preferred Qualifications**

- Experience with cloud-based infrastructure and applications

- Knowledge of security principles and practices

- Certification in ITIL or other relevant certifications

Compensation and Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Location

This role is based in Culver City, CA, and requires occasional travel to other locations.

Fluency in French language is an asset, but not a requirement.



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