Campus Applications Manager

6 days ago

Lethbridge, Alberta, Canada University of Lethbridge Full time

We are one of Canada's top universities and a leading research institution. With over 8,000 undergraduate and graduate students, two campuses (Lethbridge and Calgary), seven faculties and schools, and more than 2,500 employees, the University of Lethbridge is Lethbridge's second largest employer.

Faculty and staff collaborate to contribute to establishing the University of Lethbridge as Canada's destination university.

The Information Technology Services team at the University of Lethbridge is seeking applications for the position of Manager, Campus Applications. This role typically requires working on the Lethbridge campus at least three days a week. However, flexible or hybrid work options may be available.

About the Role

This position reports to the Director, Applications, and involves leading a team of Application Support Analysts and Database Administrators who provide support, maintenance, and collaboration on numerous critical systems across campus. These systems include applications used for printing, campus cards, door access, food services transactions, parking, housing services, course scheduling, point-of-sale systems, and many others.

The team is also responsible for ensuring the reliability, security, and performance of databases for these applications, as well as our campus ERP system (Ellucian Banner), security systems, websites, and other applications that are critical to campus services.

This role involves extensive engagement with business unit representatives who utilize these applications, and work with them to ensure a clear support plan is in place for each application based on their usage, deployment, and complexity.

This manager will lead their team in establishing and maintaining all necessary architecture, standards, frameworks, and quality assurance processes to proactively support and maintain these applications in alignment with University needs and priorities.

Key Responsibilities
  • Lead a team of Application Support Analysts and Database Administrators
  • Collaborate with business unit representatives to establish support plans for critical systems
  • Establish and maintain architecture, standards, frameworks, and quality assurance processes
  • Ensure the reliability, security, and performance of databases and critical systems

To be successful in this role, you must have strong organizational and time-management skills, including the ability to manage competing priorities and situations where demands significantly exceed available time. You should also be comfortable interacting with senior University leaders and guiding technology directions.

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