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Multi-Employer Benefit Administrator
2 months ago
About Ellement Consulting Group Limited Partnership
Ellement Consulting Group Limited Partnership is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.
Job Summary
We are seeking a highly organized and detail-oriented Multi-Employer Benefit Administrator to join our team in our office. As a Multi-Employer Benefit Administrator, you will be part of an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service.
Key Responsibilities
- Provide accurate and comprehensive information to clients and external professionals in a timely manner.
- Respond to inquiries from clients and external professionals, investigating details and requesting assistance when necessary.
- Make adjusting entries to the benefit eligibility database as necessary.
- Adjudicate health and dental claims fully, verifying claim information for accuracy and eligibility in relation to the terms and conditions of the applicable plan.
- Review and follow up on claims on hold daily with internal departments or external contacts as required.
- Contact health care providers, insurance carriers, or claimants to verify claims-related information.
- Review and correct daily quality assurance follow-up items, as assigned by Senior Claims Administrators.
- Collect information requested by members and health service providers, and coordinate mail-out with Reception.
- Thoroughly and accurately compile and summarize details about claim adjustments, claim appeals, and pension-related issues.
- Provide general administrative support, such as typing, data entry, photocopying, filing, scanning, etc., as required.
- Contribute to the team's effort by completing other administrative tasks or projects, as assigned.
Requirements
- Fluency in English is essential. Bilingual in French would be considered an asset.
- Ability to maintain professionalism and tact while working in a dynamic team environment.
- Experience with pension plans, health benefit plans, or in the life insurance or financial services industry would be an asset.
- Attention to detail and commitment to accuracy of work.
- Excellent customer service skills, including an initiative to provide comprehensive service and information in response to inquiries.
- Good organizational skills and ability to prioritize tasks, including the ability to meet company service standards.
- Well-developed analytical, decision-making, and problem-solving skills.
- Flexible and adaptable.
- Excellent written and interpersonal communication skills and ability to work independently as well as part of a team.
- Ability to perform multiple tasks simultaneously.
- Successful completion of background check is required.
What We Offer
At Ellement Consulting Group Limited Partnership, we believe in investing in our business and operating it as effectively as we can. One of the best ways we know is by hiring great people. We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we're building an environment where staff feel supported, involved, and engaged. We offer a challenging, team-oriented work environment, competitive compensation, and benefits package, and ongoing support for your professional and personal growth.
