Bilingual Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our Customer Success Centre, you will play a vital role in providing exceptional service to our clients, ensuring their bone health needs are met, and helping them achieve maximum success.
Key Responsibilities- Customer Service Expertise: Provide top-notch customer service to clients, addressing their inquiries, and resolving issues in a timely and professional manner.
- Bone Health Knowledge: Develop and maintain in-depth knowledge of our products and their impact on bone health, enabling you to provide expert advice and guidance to clients.
- Communication Skills: Effectively communicate with clients, both verbally and in writing, to ensure their needs are met and they feel supported throughout their journey.
- Administrative Tasks: Process orders, returns, and updates customer records, ensuring accuracy and attention to detail.
- Team Collaboration: Work closely with our team to achieve business objectives, share knowledge, and provide support when needed.
- Language Skills: Fluency in English and Spanish (verbal and written) is essential for this role.
- Customer Service Experience: A solid background in customer service, with a proven track record of delivering exceptional results.
- Natural Health Knowledge: A passion for natural health and a willingness to learn and grow in this area.
- Administrative Skills: Proficiency in administrative tasks, including data entry, record-keeping, and processing transactions.
- Flexibility: Ability to work a variety of shifts, including weekends, and be flexible with scheduling to meet business needs.
- Competitive Salary: A starting salary of $50,000, with opportunities for rapid growth and increase as training targets are met.
- Generous Benefits: A comprehensive healthcare plan, flexible stat holidays, and the option to bank days for later use.
- Professional Development: Supported training and coaching to help you grow and develop in your role.
- Fun and Rewarding Work Environment: A dynamic and supportive team culture that values work-life balance and recognizes individual contributions.
If you are a motivated and customer-focused individual with a passion for natural health, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter addressing the requirements and responsibilities outlined above. We look forward to hearing from you
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