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Chief Communications Officer and Customer Experience Lead
2 months ago
The Corporation of the City of Windsor is a dynamic organization with a rich history, serving as a $1 billion enterprise with over 3,000 employees. As Canada's most southerly city and gateway to the country through North America's busiest international border crossing, we offer an exceptional quality of life, boasting attractive affordability, a stunning waterfront overlooking our Michigan neighbours, beautiful gardens, bike and walking trails, a diverse range of festivals and events, enticing attractions, and easily accessible major metropolitan areas.
Job SummaryWe are seeking a seasoned communications leader to serve as our Chief Communications Officer and Customer Experience Lead. This key role will be responsible for developing and implementing an enterprise-wide corporate communications strategy, focusing on best practices and innovation in communications while building and maintaining a strong reputation for the City.
This includes developing and achieving goals for the Communications and Customer Service Division; setting direction and leading the Division's creative strategy while effectively managing the Division's staff together with all internal and external resources.
Key Responsibilities- Develop and Implement Corporate Communications Strategy: Develop and implement a comprehensive corporate communications strategy that aligns with the City's vision and goals, incorporating best practices and innovation in communications.
- Lead Communications and Customer Service Division: Set direction and lead the Division's creative strategy, effectively managing the Division's staff and collaborating with internal and external resources to achieve goals.
- Stakeholder/Media Relations: Establish and maintain effective relationships with stakeholders, including government officials, media representatives, and community leaders, providing strategic advice and guidance on communications and issues management strategies.
- Crisis Communications: Serve as the City's Emergency Information Officer, providing high-level support to the offices of the Mayor and Chief Administrative Officer on matters related to internal and external communications and customer service during emergency situations or critical issues.
- Education and Experience: A University degree in the Arts, Journalism, Media Arts, Communications, or a related field, with a minimum of six years of progressively responsible professional communications experience, or an Ontario Secondary School Graduation Diploma combined with a College Diploma in Journalism, Media Arts, Communications, or a related field, or equivalent experience.
- Communications Leadership: Extensive leadership experience in developing, implementing, and evaluating creative, out-of-the-box, and innovative multi-media communications strategies, programs, and plans, and managing issues in a complex environment.
- Stakeholder/Media Relations: Extensive experience in government/stakeholder engagement and relations, experience as a spokesperson, supporting senior executives, responding to media, and working with the press, including the ability to build consensus and drive positive outcomes.
- Strategic Advice: Extensive experience in providing strategic advice to senior levels in the organization.
- Client Relations: Well-rounded knowledge of social media, media relations, relationship management, and client satisfaction.
- People Leadership: Demonstrated ability to lead, motivate, and influence staff and external contacts.
- Public Sector Practices: Knowledgeable of government processes, particularly in the development and delivery of stakeholder consultation plans, communications, and customer service.
- Interpersonal and Communications: Excellent oral, written, visual communication, and presentation skills, as well as the ability to maintain effective relations with corporate leadership, staff at all levels, unions, advisory committees, outside boards and commissions, other service areas, and City Council.
- Ability to work independently, establish priorities, meet deadlines, and work after hours as a resource to Council and Management.
- Capacity to assume the role as the City's representative on certain issues.
The Corporation offers a competitive salary range of $122,852.35 to $140,328.45, plus employer-paid benefits, a vacation package, and a defined benefits pension plan. Additionally, the Corporation provides opportunities for hybrid work arrangements, employee development, and a low-cost lifestyle in Windsor, offering a robust and affordable quality of life with access to various housing options, healthcare services, and entertainment facilities.
