Shop Foreman

3 weeks ago

Fredericton, New Brunswick, Canada Next Level Group Full time
Job Title: Shop Foreman

The Shop Foreman is a key member of our team at Next Level Group, responsible for overseeing the direct supervision of in-shop and field service and repair of machines and equipment. This role requires a strong understanding of mechanical operations and the ability to manage a team effectively.

Key Responsibilities:
  • Direct inspections of components and equipment for repair needs as required.
  • Communicate with the Service Writer and/or the equipment owner to get approval for work to be done.
  • Ensure jobs are completed within the allotted time.
  • Conduct quality inspections once repairs are completed.
  • Assist the Service Manager in scheduling technicians to work orders to maximize efficiency and effectiveness.
  • Discuss detailed work orders and work order allocation with the Service Manager/Service Writer on a daily basis.
  • Discuss work orders individually with service technicians regarding how to proceed, if required.
  • Monitor work orders and technicians regularly throughout the day to ensure the work order is proceeding as planned and to provide technical guidance.
  • Provide direction and/or solutions to service technicians as required. Follow through on technical problems; problem-solve with technicians and customers.
  • Closely monitor the work of apprentices.
  • Ensure service technicians are being productive and are meeting time frames/schedules.
  • Ensure shop personnel are using their time effectively.
  • Ensure service technicians are accurately recording parts, materials, and labor expended on all work orders on a daily basis.
  • Ensure work orders are completed on time, within budget, and in accordance with the company's high workmanship standards.
  • Update the Service Manager and Service Writer if changes/alterations are required.
  • Ensure Quality Control checks are completed for each work order.
  • Provide technical expertise to telephone customers.
  • Ensure work is performed correctly the first time to prevent repeat failure and comebacks.
  • Maintain a clean and orderly safe shop; ensure all tools and equipment are in a safe and working order, and advise Service Management of any safety issues.
  • Ensure that standards for safe working conditions are observed.
  • Train or arrange for the training of workers.
  • Recommend personnel actions such as hiring and promotions.
  • Perform all other duties as assigned by Service Management.
  • May be required to work extended hours.
Requirements and Qualifications:
  • Completion of secondary school.
  • Several years of experience as a qualified tradesperson in a relevant trade.
  • Journeyman/woman trade certification in a relevant trade.
  • Experience working on construction equipment is an asset.
  • A good working knowledge of equipment operation and mechanical functions.
  • Shop floor management knowledge.
  • Strong diagnostic skills.
  • Good understanding of financial reporting principles.
  • Supervisory and management training in related fields.
  • Leadership skills in a specialized repair environment.
  • A solid understanding of pricing principles and discounting effects.
  • Working knowledge of shop layout.
  • Good computer and systems knowledge.

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