Shop Foreman

Job Summary

The Shop Foreman is a key member of our team at Next Level Group, responsible for the direct supervision of in-shop and field service and repair of machines and equipment. This role requires a strong understanding of equipment operation and mechanical functions, as well as excellent leadership and management skills.

Key Responsibilities

• Direct inspections of components and equipment for repair needs as required.
• Communicate with the Service Writer and/or the equipment owner to get approval for work to be done.
• Ensure jobs are completed within the allotted time.
• Conduct quality inspections once repairs are completed.
• Assist the Service Manager in scheduling technicians to work orders to maximize efficiency and effectiveness.
• Discuss detailed work orders and work order allocation with the Service Manager/Service Writer on a daily basis.
• Discuss work orders individually with service technicians regarding how to proceed, if required.
• Monitor work orders and technicians regularly throughout the day to ensure the work order is proceeding as planned and to provide technical guidance.
• Provide direction and/or solutions to service technicians as required. Follow through on technical problems; problem-solve with technicians and customers.
• Closely monitor the work of apprentices.
• Ensure service technicians are being productive and are meeting time frames/schedules.
• Ensure shop personnel are using their time effectively.
• Ensure service technicians are accurately recording parts, materials, and labor expended on all work orders on a daily basis.
• Ensure work orders are completed on time, within budget, and in accordance with the company's high workmanship standards.
• Update the Service Manager and Service Writer if changes/alterations are required.
• Ensure Quality Control checks are completed for each work order.
• Provide technical expertise to telephone customers.
• Ensure work is performed correctly the first time to prevent repeat failure and comebacks.
• Maintain a clean and orderly safe shop; ensure all tools and equipment are in a safe and working order, and advise Service Management of any safety issues.
• Ensure that standards for safe working conditions are observed.
• Train or arrange for the training of workers.
• Recommend personnel actions such as hiring and promotions.
• Perform all other duties as assigned by Service Management.
• May be required to work extended hours.

Requirements and Qualifications

• Completion of secondary school.
• Several years of experience as a qualified tradesperson in a relevant trade.
• Journeyman/woman trade certification in a relevant trade.
• Experience working on construction equipment is an asset.
• A good working knowledge of equipment operation and mechanical functions.
• Shop floor management knowledge.
• Strong diagnostic skills.
• Good understanding of financial reporting principles.
• Supervisory and management training in related fields.
• Leadership skills in a specialized repair environment.
• A solid understanding of pricing principles and discounting effects.
• Working knowledge of shop layout.
• Good computer and systems knowledge.