Customer Service Team Leader

4 weeks ago


Brampton, Ontario, Canada Ontario Inc. Full time
Job Title:

Customer Service Team Leader

About the Job:

We are seeking a highly skilled Customer Service Team Leader to join our team at Ontario Inc. in an exciting opportunity to lead and motivate a team of customer service representatives.

Responsibilities:
  • Assign tasks to sales workers and monitor their performance to ensure excellent customer service.
  • Recruit, train, and develop staff members to enhance their skills and knowledge.
  • Manage inventory levels and organize stockroom operations to maintain efficiency.
  • Sell merchandise and negotiate with suppliers to secure the best prices.
  • Prepare detailed reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Resolve complex customer complaints and supply chain issues effectively.
  • Supervise and coordinate the activities of 3-4 team members to achieve business objectives.
Requirements:
  • High school diploma or equivalent required.
  • 1 year of experience in a similar role, preferably in a fast-paced retail environment.
  • Excellent communication and leadership skills to motivate and guide team members.
  • Able to work under pressure, handle heavy loads, and stand for extended periods.
  • Strong organizational and multitasking abilities to manage multiple responsibilities.
Benefits:
  • Possible salary range: $45,000 - $60,000 per year, based on location and experience.
  • Permanent employment with a reputable company.
  • 35-40 hours of work per week, Monday to Friday.
  • Opportunities for professional growth and development within the company.
Additional Information:

Please note that this job description is a general outline of the key responsibilities and requirements. The actual duties may vary depending on the specific needs of the company and the successful candidate.



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