Program Director

7 days ago

Nova Scotia, Canada Innomar Strategies Full time

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Program Manager at Innomar Strategies. As a key member of our organization, you will play a critical role in overseeing the success of our programs and initiatives.

Key Responsibilities

  • Oversee a team of associates to ensure they have the necessary skills and resources to handle customer interactions and provide exceptional service.
  • Monitor the performance of team members to identify training needs and areas for improvement.
  • Provide input for scheduling to ensure adequate staffing and make recommendations to management for changes as needed.
  • Assist with quality assurance and quality improvement initiatives, making recommendations for changes in operations and assisting in their execution.
  • Manage projects, including reimbursement programs, compliance and education-based programs, and clinical patient support programs.
  • Implement assigned call center projects.
  • Design and develop new projects, including the development of protocols, resource allocation, and database management.
  • Evaluate project strengths, weaknesses, and potential areas for improvement on an ongoing basis.
  • Produce project-related reporting.
  • Participate in client meetings.
  • Communicate with clients on a daily basis.
  • Identify and implement staff recruiting strategies and participate in the hiring process.
  • Report adverse events to assigned units or departments.

Requirements

  • Minimum university degree in business administration, science, or equivalent experience.
  • Science or healthcare background an asset.
  • Minimum of 3 years' experience in the pharmaceutical or biotech industry.
  • Strong client management experience an asset.
  • Minimum 2 years' experience in project or program management.
  • Minimum 2 years of people management experience.
  • Experience in reimbursement considered an asset.
  • RN/RPN designation an asset and may be required by specific programs.
  • Advanced knowledge of pharmaceutical distribution industry.
  • Working knowledge of automated warehouse operating systems.
  • Strong business and financial acumen.
  • Strong analytical and mathematical skills.
  • Ability to communicate effectively both orally and in writing.
  • Effective interpersonal and leadership skills.
  • Effective organizational skills and attention to detail.
  • Ability to consistently meet deadlines.
  • Excellent problem-solving skills and ability to resolve issues effectively and efficiently.
  • Excellent presentation skills.
  • Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs.

About Cencora

We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

We also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Work Schedule

Full-time

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